Typically, you can import contacts without worrying about the underlying details of how the text is stored in the CSV file. To learn more about UTF-8 encoding, see Why should I care about UTF-8 encoding? Convert your CSV file to use UTF-8 encoding, and restart the import. You will need a file in UTF-8 encoding to continue. If the text is not displayed correctly, select Cancel.
The import tool will then show you some example contacts from your file, and you can check that the text is readable and correct. Note: If the file doesn’t have UTF-8 encoding, the import tool may not recognize and display all text correctly.
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